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Use of Services Policy

OUR CUSTOMERS: By providing more than a dozen kinds of services, the North Carolina Translational and Clinical Sciences (NC TraCS) Institute helps to advance the work of those, like you, who are making direct impacts on health practices in research labs, clinical settings, homes, and communities.

OUR REPORTING OBLIGATION: NC TraCS is funded by the National Institutes of Health (NIH), the State of North Carolina, and the University of North Carolina at Chapel Hill. Our job is to help our customers and, as a result, the future of our operations relies on our ability to understand, and to convey to our funders, how we have served you and how we have made a difference.

What we ask of you and why

  • RESPOND TO OUR SURVEY: We send out a service survey once a year to everyone who has requested one of NC TraCS' many services. We appreciate your time and effort in completing it, as your feedback will help us grow and continue to serve and support our customers.
  • CITE US: Please credit the NC TraCS CTSA grant in any publications, press releases, or other documents that result from the utilization of any NC TraCS resources. For language recommended for use in the acknowledgments and grant support sections of manuscripts, see tracs.unc.edu/cite.
  • PROVIDE OTHER INPUT: If we have worked together significantly, NC TraCS may request an interview with you to describe your project and the way NC TraCS services have helped you to advance it.

Our commitments

  • YOUR SATISFACTION: We strive to work with you until you are satisfied. If we are unable to assist you in moving to the next step in your work, we will let you know as soon as possible and direct you to other resources.
  • TIMELY COMMUNICATION: After you submit a request, someone directly involved in completing your request will contact you within one work-week. At that time, we will provide you with a rough timeline for service completion. While we work to acknowledge and address requests quickly, the time required to complete them will vary according to the kind of support that is needed and the current volume of requests.

Communication

  • EMAIL: By creating an account with TraCS, you will be automatically subscribed to our email communications list. Our email list is permission-based and we will only send you information regarding upcoming events, training opportunities, and news related to NC TraCS. If you prefer not to receive these emails, you can click the link at the bottom of any email we send to instantly and securely unsubscribe. We value your privacy and use a variety of security measures to protect your personal information. To subscribe to our email list without creating an account with TraCS, visit tracs.unc.edu/subscribe.

For questions or comments about the NC TraCS Use of Services Policy, please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..